Under this policy, you may request a return/refund within the protection period if your item does not arrive, arrives damaged or defective, or not as described.Â
How long Do I have to make a return/refund if item arrives damaged/defective/not as described?
15 days from the moment you confirm receipt of your item.
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Return Requirements for return-eligible items
Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and their original packaging. Otherwise, your refund may be affected after return.Â
Most items are eligible for returns if you are not satisfied. However, there are some categories or situations where returns are not allowed:Â
1) Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in an incomplete set with yourself.Â
2) customized products
3) virtual productsÂ
4) Perishable goods such as fresh/frozen food, flowers, dairy & eggs, live plants and etc.Â
How can I initiate a return/refund?
In order to begin the return process please send an email to the store email.